Frequently Asked Questions

Browse products, select the size, colour and quantity you want, and add them to your cart. Sign in with your mobile number, choose a delivery address and payment method at checkout, and confirm. You will get an order confirmation right away.

Yes, until the item ships. Each item is cancelled on its own from My Orders and costs you nothing to cancel, so you can drop one seller’s item and keep the rest of the order. An order cannot be edited once placed, so cancel the item and order again instead.

Go to My Orders and open the order, or use Track Order with your order reference. Each item carries its own status, from Confirmed through to Delivered, and its tracking number once it ships.

Out-of-stock items are marked clearly on the product page and can't be added to cart. Many SHGs restock regularly, so check back after a few days, or explore similar handmade pieces from other sellers in the same category.

There is no minimum order value. You can buy a single handmade piece, or fill your cart with items from several SHGs in one checkout.

You can pay by UPI, debit card, credit card or net banking. The payment itself is taken on the gateway page, so the card or UPI details you type there never reach Rajsakhi.

No. Every Rajsakhi order is paid online before it is confirmed, and the courier collects nothing at your door. Pay by UPI, debit card, credit card or net banking at checkout.

If a payment does not go through, the bank or the gateway normally returns the amount on its own. If it has not come back, contact support with your transaction reference. Payments are checked against the gateway records, and anything that does not match is raised for the Authority to settle. If more than one payment was taken for the same order, the extra amount is refunded to your original payment method within 10–15 working days after reconciliation.

Yes. All transactions run through a secure, RBI-approved payment gateway with bank-grade encryption. Rajsakhi never stores or has access to your card number, CVV or net banking credentials.

It depends on where the order is going. Enter your PIN code in the delivery box on any product page to see the estimate for that address. Every piece is handmade to order by a Self-Help Group, so allow a little longer than for a mass-produced item.

Delivery is decided PIN code by PIN code, and the list grows as more areas come on. Enter your PIN code on any product page to see whether we reach you, before you add anything to the cart.

Delivery is completely free on all Rajsakhi orders, with no minimum order value.

Each item sends its own message the moment it ships, by SMS and in My Orders, carrying the tracking number for that parcel. An order holding items from more than one SHG arrives in more than one parcel.

Eligible non-food products may be returned within 7 days from the date of delivery. Return requests raised after 7 days are not accepted. Food products cannot be returned. Please read the product description, specifications and images carefully before ordering.

Within 7 days of delivery, go to My Orders, open the delivered item and choose Return this item. Pick a reason, add photos if you have them, and send the request. The seller reviews it, and once it is approved a pickup is arranged at no cost to you.

Refunds are made where more than one payment was received for the same order: one payment is adjusted against the order and the extra amount is refunded. It is initiated within 10–15 working days after the department reconciles the funds, and goes back to your original payment method. You are told by email whether the refund is accepted or rejected. Payment gateway convenience fees are not guaranteed to be refunded.

Yes, in genuine cases where the product was damaged in transit, is defective, or is different from what you ordered. Contact Rajsakhi Customer Support within 7 days of delivery with clear photos of the product and its packaging. After verification, the seller may replace it, subject to availability. If it is unavailable, an equivalent product of similar value may be given, and if only a part is faulty, only that part may be replaced.

Contact Rajsakhi Customer Support within 7 days of delivery and ask for a replacement, with clear photos of the product and its packaging. If the parcel is delivered open-box, check it in front of the delivery agent and refuse it there if it is damaged; once an open-box delivery is accepted, only manufacturing defects are considered.

Report it to Rajsakhi Customer Support within 7 days of receiving the delivery confirmation email or SMS. The matter is reviewed and verified before a resolution is decided.

Minor variations in colour, texture, pattern or appearance are a natural part of handmade products, so they are not covered for replacement. Damage from misuse or improper care, and products altered, washed or used after delivery, are also excluded, except for a verified manufacturing defect.

Visit the Become a Seller page, confirm your group's eligibility (a registered Self-Help Group, artisan, cooperative or producer group under RGAVP), and complete the registration form with your group's details.

RGAVP typically reviews and verifies new seller applications within 7–10 working days through its existing SHG network.

Money for each item goes to that SHG's own registered bank account, once the item is delivered and its return window has closed. Payouts run on a regular cycle, and the SHG sees every line and every deduction on its settlement statement.

There is no listing fee, and no commission is being deducted today. Commission and any other deduction are set by the Authority, and if one is ever applied it shows up as a named line on the settlement statement. Nothing is taken quietly.