Frequently Asked Questions

Browse products, select the size, colour and quantity you want, and add them to your cart. Sign in with your mobile number, choose a delivery address and payment method at checkout, and confirm — you'll get an order confirmation right away.

Orders can be cancelled free of charge any time before they are packed for dispatch, from My Orders. Once an item has shipped it can no longer be cancelled or modified, but it may still be eligible for a return after delivery.

Go to My Orders and select the order, or use Track Order with your order reference — you'll see a live status timeline from Confirmed to Delivered, along with courier tracking once it ships.

Out-of-stock items are marked clearly on the product page and can't be added to cart. Many SHGs restock regularly, so check back after a few days, or explore similar handmade pieces from other sellers in the same category.

No minimum order value — you can buy a single handmade piece or fill your cart with items from multiple SHGs in one checkout.

Rajsakhi accepts UPI, debit and credit cards, net banking, and Cash on Delivery on eligible orders. All online payments are processed through a secure, RBI-approved gateway.

COD is available on most orders across India, shown at checkout when it's eligible for your delivery address and cart value.

Failed payments are automatically reversed by the bank or payment gateway, usually within 5–7 working days. If the amount isn't refunded after that, contact support with your transaction reference and we'll help resolve it.

Yes. All transactions run through a secure, RBI-approved payment gateway with bank-grade encryption. Rajsakhi never stores or has access to your card number, CVV or net banking credentials.

Most orders dispatch within 24 hours of confirmation and arrive in 3–5 working days in metro cities, and up to 7 working days in remote areas — since every piece is handmade to order by a Self-Help Group.

Yes, Rajsakhi ships to serviceable PIN codes across all states and union territories of India. You can check delivery availability for your PIN code on any product page.

Delivery is completely free on all Rajsakhi orders, with no minimum order value.

You'll receive an SMS and an update in My Orders the moment your order ships, with the courier name and tracking number.

Most products can be returned within 7 days of delivery, unused and in their original packaging. A few categories — such as customised, perishable or personal-care items — are marked non-returnable on the product page.

Go to My Orders, select the delivered item and choose Return this item. Pick a reason, add photos if you have them, and schedule a free pickup.

Refunds are credited to your original payment method within 3–5 working days after the returned item is picked up and passes a quality check.

Size or colour exchanges are available on eligible products, subject to stock. Choose Exchange instead of Return when raising your request from My Orders.

Share a photo or video of the damaged item within 48 hours of delivery from My Orders, and we'll arrange a free replacement or full refund — no questions asked.

Visit the Become a Seller page, confirm your group's eligibility (a registered Self-Help Group, artisan, cooperative or producer group under RGAVP), and complete the registration form with your group's details.

RGAVP typically reviews and verifies new seller applications within 7–10 working days through its existing SHG network.

100% of earnings settle directly to the SHG's registered bank account after delivery is confirmed, with no commission deducted by Rajsakhi.

Rajsakhi charges no listing fee, commission or hidden charges — every rupee from a sale goes to the SHG that made the product.